Frequently Asked Questions
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Are you currently accepting new clients?
Please reach out to learn more about my current openings/availability.
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How do I get started?
Please call me at (360) 342-6648 or email me at cait@caitcharltoncounseling.com to schedule a free 15-minute consultation.
During our consultation we will briefly discuss your needs and schedule an initial appointment if it feels like we’d be a good fit.
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Do you accept insurance?
I’m not currently contracted with any insurance companies. The full cost of your session is your responsibility and due at the time of your appointment. However, you may be able to use your out-of-network insurance benefits for potential reimbursement of your costs. If you would like to access your out-of-network benefits, I provide monthly superbills (essentially a receipt for fees you’ve paid) that you can submit to your insurance company for potential reimbursement.
I recommend reaching out to your insurance company to learn more about possible reimbursement before your initial appointment.
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How do I know if we might be a good fit?
The concept of “fit” often comes up when seeking a therapist but is rarely defined. Each person has a different definition of what a “good fit” means to them. Below are some guiding questions that might be helpful:
Do I feel safe, respected, and supported by my therapist? Does my therapist challenge me with gentle compassion? Do I feel shifts in my mind, relationships, or life as I participate in therapy? Does my therapist check in with me about our relationship and my needs?
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How many sessions will I need?
This is a very important question and depends on your specific needs and goals for treatment. It ranges from months to years and may shift as your life does. Another way of asking this is “how will I know when I’m done?” We’ll discuss this when we start our work together so we have a shared idea of what it looks like for you to feel improvement and readiness to move on. Once we know where we are headed, we will check in regularly to assess movement toward your goals.
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What is your cancelation policy?
I understand that situations arise that require you to miss a scheduled appointment. If you are unable to make your appointment, please contact me no later than 24 hours before your appointment time. Appointments canceled with less than 24 hours notice or no-shows are subject to a $135 cancelation/no-show fee.
Appointment reminders are available via text, email, and through the Secure Client Portal.
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Do you offer video/teletherapy sessions?
My practice is focused on in-person sessions because I believe there is value added when sitting in the same room. However, I’m able to offer existing clients secure video/teletherapy sessions when appropriate (illness, travel, etc.).
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What is the scope of your care/services?
I’m unable to provide ongoing unscheduled therapeutic support between scheduled appointments. For this reason, my practice is not the best fit for clients who are experiencing more acute challenges that require additional availability.
If I feel I can’t provide the level of care you require, I can offer appropriate referrals to other providers who may be better suited to meet your needs.